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Channel: Enterprise Irregulars » Mitch Lieberman
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Social CRM in context: Expert panel discussion

At last week’s CRM Evolution 2011 conference, held in New York, I moderated a panel discussion called Disruption and the Lean, Mean CRM Machine. You can watch the entire panel by clicking the player...

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Gartner’s Magic Quadrant for Social CRM and the Social Enterprise

The best CRM systems change a company and its relationships for the better.  Implemented well, CRM systems can take a business into entirely new markets while solidifying leadership in existing ones....

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